To preserve our deeply focused, premium care model, we request ample notice for cancellations. We do not charge families for late cancellations; however, a flat fee of $75 is assessed for a complete no-show appointment. STRIDE Blueprint Elite families have No Show Forgiveness.

To protect your child's clinical safety, we do not provide standard medication refills for missed appointments or late cancellations except in extenuating circumstances. When emergency exceptions are granted, we only prescribe enough medication to safely last until your rescheduled appointment date rather than issuing a standard 30- or 90-day supply.

We routinely partner with families to maintain clinical continuity as young adults transition to out-of-state universities. We can absolutely continue to serve your child provided they meet two essential criteria:Clinical Stability: The patient must be relatively stable and clinically appropriate for extended follow-up intervals.Alaska In-State Visits: The patient must return to Alaska for the telehealth appointments 2 to 4 times per year (tailored to their specific treatment plan). Families typically achieve this by scheduling appointments when the student returns home for summer break and winter/holiday closures. We are legally required to verify their physical location at the start of each session.If your child is unable to return to Alaska for these seasonal intervals, or if their clinical needs require immediate, localized, in-person support, they will be best served by a provider located in their immediate campus community.

Yes. As long as your child's formal follow-up appointments take place while they are physically present in Alaska, we can electronically send prescriptions directly to their out-of-state university or local neighborhood pharmacy. This ensures zero disruption to their routine between their seasonal trips home.